Instructions on Withdrawal

Right of withdrawal for consumers

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity.

The withdrawal period will expire after 14 days from the day

  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods if you have ordered one or more goods as part of a single order and this order is delivered in one shipment or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good if you have ordered several goods as part of a single order and these are delivered separately or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece if you have ordered goods that are delivered in several partial shipments or pieces or
  • on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good if you have concluded a contract for the regular delivery of goods over a specified period of time.

To exercise the right of withdrawal, you must inform us (Hartmann Projects, Breitscheidstra├če 48, 70176 Stuttgart, Germany, telephone number: 0049.711.722 13 91, e-mail address: info@hartmann-books.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

So that we can process your withdrawal as quickly as possible, your message should contain the following information: Your name, full address and description of the goods you wish to return. In addition, the invoice number or order number would be helpful.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Download model withdrawal form (PDF)